Privacy Policy — How BetFury Protects Your Data

BetFury ("we", "us", "our", "the Company") operates the online gambling platform accessible at betfury.casa. We are committed to protecting the privacy and personal data of every individual who accesses our platform, registers a member account, or interacts with our services in any capacity.

This Privacy Policy ("Policy") sets out the basis on which BetFury collects, processes, stores, uses, and discloses personal data obtained from members and visitors to the betfury.casa platform. It also explains the rights available to you in relation to your personal data and the measures BetFury employs to safeguard that data.

By registering an account, making a deposit, or otherwise using the BetFury platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in the manner described herein. If you do not agree to any part of this Policy, you must discontinue use of the platform.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" — Any information that identifies or can identify a living individual, either directly or in combination with other information in BetFury's possession. Examples include full name, date of birth, email address, mobile number, payment details, and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, alteration, erasure, or destruction.
• "Data Controller" — BetFury, which determines the purposes and means by which personal data is processed.
• "Data Processor" — Any third-party service provider that processes personal data on behalf of BetFury pursuant to a data processing agreement.
• "Member" / "User" — Any registered account holder or visitor to the BetFury platform.
• "Sensitive Data" — Personal data that is subject to enhanced protection obligations, including financial information, identity documents, and data relating to health or gambling behaviour.
• "Consent" — A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC" — Know Your Customer; the identity verification process BetFury is required to conduct in order to comply with anti-money laundering and fraud prevention obligations.

BetFury collects personal data through multiple touchpoints during your interaction with the platform. The categories of data collected are set out in the table below:

BetFury collects only the minimum personal data necessary to fulfil the purposes described in this Policy. We do not collect sensitive personal data beyond what is strictly required for identity verification, responsible gambling compliance, and fraud prevention.

BetFury processes personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the agreement between you and BetFury, including account management, transaction processing, and provision of gambling and gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification requirements, and age verification duties.
• Legitimate Interests: Processing is necessary for BetFury's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and improving the quality of services offered — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where BetFury relies on your consent as the legal basis for processing (for example, for certain marketing communications), you may withdraw that consent at any time by contacting our support team or updating your account communication preferences.

BetFury uses your personal data for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your member profile, and manage your account preferences and settings.
• Service Delivery: To provide access to the sportsbook, live casino, slot games, and all other services available on the BetFury platform, including processing bets placed on EPL, Liga Super Malaysia, UFC, and other events.
• Payment Processing: To facilitate MYR deposits and withdrawals through your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect — and to maintain accurate transaction records.
• Identity Verification and KYC Compliance: To verify that you meet BetFury's eligibility requirements, including the mandatory 21+ age requirement, and to fulfil our anti-money laundering and fraud prevention obligations.
• Responsible Gambling Monitoring: To identify patterns of gambling behaviour that may indicate a member is experiencing gambling-related difficulties, and to apply the appropriate responsible gambling tools including deposit limits, session restrictions, and self-exclusion where required.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of support interactions for quality assurance purposes.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited conduct as defined in BetFury's Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse aggregated usage data and improve the performance, security, and feature set of the BetFury platform over time.

BetFury may share your personal data with the following categories of recipients, strictly in accordance with the purposes described in this Policy and subject to appropriate contractual data protection safeguards:

• Payment Service Providers: Malaysian payment processors and financial institutions — including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks — to facilitate deposit and withdrawal transactions. These entities process your payment data solely for transaction fulfilment purposes.
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify member identity documents, screen against sanctions lists, and conduct source-of-funds assessments.
• Game Content Providers: Licensed game studios whose games are hosted on the BetFury platform. These providers may receive session-level data (game play data, bet amounts) necessary to operate the games. They do not receive identity data beyond what is necessary for integrity monitoring.
• Fraud Prevention Services: Specialist fraud analytics and cybersecurity providers used to detect and prevent account compromise, fraudulent transactions, and platform abuse.
• Regulatory and Law Enforcement Authorities: BetFury will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts of law where required to do so by applicable law, valid legal process, or in response to a legitimate official request.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by BetFury on a confidential, need-to-know basis.

BetFury uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, analyse usage patterns, and support the delivery of relevant content. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: Enable the platform to remember your preferences, such as language settings, display options, and previously used deposit methods, to personalise your experience.
• Analytical Cookies: Collect aggregated, anonymised data about how members use the platform — including pages visited, features used, and session duration — to help BetFury understand and improve platform performance.
• Security and Fraud Prevention Cookies: Used by BetFury's security systems to identify unusual or potentially fraudulent activity patterns across sessions and devices.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the BetFury platform. BetFury does not use cookies to serve third-party advertising networks.

BetFury retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention principles apply:

• Active Accounts: Personal data is retained for the full duration of your account's active status plus an additional retention period after closure or dormancy, as required by applicable AML, KYC, and financial record-keeping regulations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history in MYR, are retained for a minimum of five (5) to seven (7) years following the transaction date, in accordance with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents and supporting materials are retained for a period specified by applicable AML regulations from the date of submission or the date of account closure, whichever is later.
• Support Communications: Live chat transcripts and email correspondence with support are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Technical Logs: Server and security logs are retained for a limited period for fraud prevention and security investigation purposes, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

BetFury implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the BetFury platform is encrypted using industry-standard 256-bit SSL/TLS protocols — the same level of encryption used by major banks and financial institutions.
• Encrypted Data Storage: Sensitive personal data stored in BetFury's systems — including identity documents, payment references, and account credentials — is encrypted at rest using modern cryptographic standards.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to member data undergo training on data protection responsibilities.
• Penetration Testing and Security Audits: BetFury's infrastructure is subjected to regular security assessments, penetration tests, and vulnerability scans conducted by qualified security professionals.
• Incident Response: BetFury maintains a documented data breach response plan. In the event of a data security incident that poses a risk to your rights and freedoms, we will notify you and applicable authorities in accordance with our legal obligations.

BetFury operates internationally, and in certain circumstances your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. This may occur when BetFury uses third-party service providers such as cloud infrastructure operators, KYC verification platforms, or fraud analytics services based outside Malaysia.

Where personal data is transferred internationally, BetFury ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Malaysia. These safeguards may include contractual clauses, standard data protection terms, or reliance on adequacy determinations where applicable.

By using the BetFury platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data in accordance with the safeguards described herein.

Subject to applicable law and BetFury's legitimate processing interests, you hold the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data BetFury holds about you, together with information about how and why it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated. Members may update certain account information directly through their account settings panel.
• Right to Erasure: In certain circumstances you may request that BetFury delete your personal data. Please note that BetFury may be required by law to retain certain data (such as transaction records and KYC documents) notwithstanding an erasure request.
• Right to Restrict Processing: You may request that BetFury restrict the processing of your personal data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to Data Portability: Where technically feasible and legally required, you may request that BetFury provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where BetFury relies on legitimate interests as the legal basis, unless BetFury can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact BetFury's support team via live chat or by emailing [email protected]. BetFury will respond to all valid data rights requests within 30 days of receipt. We may request proof of identity before processing certain requests to ensure the security of member data.

BetFury's platform is strictly intended for individuals aged 21 and above. BetFury does not knowingly collect personal data from individuals under the age of 21. As part of our mandatory KYC verification process, all members are required to provide documentary proof of age before full account privileges — including deposits and withdrawals — are activated.

If BetFury becomes aware that personal data has been collected from an individual under the age of 21, that data will be immediately deleted, the associated account will be permanently closed, and any deposits will be returned (subject to identity verification) without the release of any winnings.

The BetFury platform may interact with third-party service providers whose own privacy practices govern the data they receive. BetFury has no control over the data practices of these independent third parties beyond the scope of our contractual data processing agreements.

Where BetFury engages third-party processors, we require them to implement data protection standards consistent with those described in this Policy and to process member data solely in accordance with BetFury's documented instructions. All key third-party processors are subject to due diligence assessments before engagement and periodic review thereafter.

BetFury is not responsible for the data practices of any third-party website or service that you may navigate to from a link within the BetFury platform, to the extent that such navigation takes you outside of betfury.casa. BetFury's Privacy Policy applies exclusively to data processed through the betfury.casa platform.

BetFury reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or BetFury's internal data processing practices. The "Last Updated" date at the top of this page will be revised each time a change is made.

For material changes to this Policy that affect how your personal data is processed, BetFury will notify registered members via email or through a prominent in-platform notification at least 14 days before the changes take effect, where reasonably practicable.

Your continued use of the BetFury platform following the publication of a revised Privacy Policy constitutes your acceptance of that revised version. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or BetFury's data protection practices, please contact our support team using the details below. All privacy-related enquiries will be acknowledged promptly and addressed within 30 days of receipt.

• Live Chat: Available 24 hours a day, 7 days a week through the in-platform live chat widget. Average first response time under 90 seconds.
• Email: For formal data protection requests, including access requests, erasure requests, and data portability requests, please contact us by email. We recommend email for these purposes as it creates a documented record.

When submitting a data rights request, please include your registered account username, your full name as registered with BetFury, and a clear description of the request you are making. We may ask for proof of identity before processing your request to ensure the security of your personal data.